Cancellation & Refund Policy
- Effective Date: Cancellation and refund will be effective from the same day we receive your mail. The process will only be initiated after receipt of mail or written form; cancellations via phone calls will not be accepted.
- IELTS Training Classes: Fees for IELTS training classes are non-refundable and non-adjustable. However, in cases of medical emergencies or family tragedies, students may join a new class within a maximum period of 6 months from the date of joining.
- Program Withdrawal: If you wish to withdraw from the program, you must notify us in written form.
- Application Fees: Application fees are non-refundable, except if the program is cancelled by the university/institution.
- Ministry/VFS Fees and Consultancy Fees: These fees are non-refundable.
- Institution Course: Refunds cannot be processed if you have started your institution course.
- Third-Party Delays: Our company is not responsible for delays caused by third-party services such as courier services, visa processing, and application processing time. In such cases, refunds cannot be demanded.
- Visa Rejection: If your visa is rejected, the university/institution fees you have deposited are refundable as per the terms and conditions of the university/institution. The refund process takes 45-60 working days and is paid through bank transfer to the student account. (You need to submit all required documents according to the university/institution refund policy). Our company does not guarantee visa success and will not provide refunds for visa rejections.
- Refund Process: Refunds will be done by bank transfer or cheque directly to the applicant’s bank account. The refund process will take 15-20 working days.
- Payment and Refund Policy Discussion: Study Abroad Solution advises you to discuss the refund policy with our team members before making any payments.